At OmniCart, your satisfaction is our priority. If something isn’t right with your order, we’re here to help.

✅ Return Eligibility

You can request a return within 7–14 days of receiving your order if:

  • The item is unused, in original condition, and in its original packaging
  • You received the wrong, damaged, or defective product
  • The item is eligible for return (some exclusions apply – see below)

❌ Non-Returnable Items

Returns are not accepted for:

  • Opened or used personal care or hygiene products
  • Perishable items or food-related products
  • Custom or special-order items
  • Clearance or final sale items (unless damaged or defective)

🔄 How to Initiate a Return

  1. Contact our support team at info@shopomnicart.com within the return window.
  2. Provide your order number, a brief reason, and any relevant photos (if applicable).
  3. We’ll guide you through the return instructions.
  4. Once we receive and inspect the item, your refund will be processed.

💳 Refunds

  • Refunds are issued to the original payment method within 5–7 business days after we receive and verify the returned item.
  • Shipping fees (if applicable) are non-refundable unless the return is due to our error.

🔁 Exchanges

We currently do not offer direct exchanges. If you’d like a different item, please return the original and place a new order.

📦 Damaged or Wrong Items

If you received a damaged or incorrect item, please email us within 48 hours of delivery with clear photos, and we’ll make it right — either by sending a replacement or issuing a full refund.

📩 Need Help?

We’re here for you.
Email: info@shopomnicart.com
Phone: +1 727 989 9140